Conditions of Hire
BOOKINGS, PAYMENTS & DEPOSITS
Bookings can ONLY be made by telephone, or in person. Please use this form to submit an enquiry.
The Booking MUST be confirmed by payment of the Booking Deposit of £150.00 or the cost of the hire. The balance of the hire fee is due on the day of hire.
Payments may be made in cash, or debit card over the telephone. Cheques are no longer accepted except by special arrangement and at least 7 working days before the hire.
A Security / Damage deposit must be paid on the day of hire in addition to the hire fee and will be held by us for the duration of the Hire Period. We reserve the right to charge a double security deposit to any all male/all female groups or groups aged under 25.
The security deposit will be refunded provided the craft is returned on time, no damage or loss has occurred and no claims are pending.
Full Day Bookings may be made for any boat on any day.
Half Day and Hourly bookings are usually only available during weekdays or at weekends out of the busy season. The minimum hire period for the 12 seater boats (off peak times only) is 4 hours.
Once a booking has been made and the deposit paid, the boat is available for your use for the time booked and the Customer is responsible for the full Hire Fee. No refunds can be given for cancellations or failure to take the boat for whatever reason, unless we are able to re-let the boat in which case a proportionate refund may be made less £15 admin. expenses.
In all cases once a booking has been made and payment taken by card if a decision to refund is made, there will be a minimum administration charge of £ 15.00.
No Bookings can be finalised without payment of a deposit or credit / debit card details and customer authority.
DAMAGES AND RETURN TIMES
Customers are responsible for the safe navigation of the boats. Any damage costs and/or cost of replacing broken or missing equipment will be deducted from the deposit.
Customers must return the boats at the time arranged and absolutely no later than 6 pm. An extra charge will be made for extended hire times as follows:
Up till 6 pm – Pro-rata the hire rate, providing this is agreed and no other customers are waiting for the boat (eg. afternoon changeovers).
After 6 pm – Penalty charges as published on the boat and / or in the office. This is to allow time for us to prepare the boats for the next day and to compensate for staff overtime costs.
We reserve the right to retain the deposit until any reported incidents have been investigated. Abandonment of craft will result in total loss of deposit.
Do not sit, stand or lay on any boat cabin top.
In particular our electric launch canopies are not strong enough and serious damage and / or personal injury may occur.
The Damage Deposit will be forfeit if any incidents are reported.
It is an offence to be drunk in charge of a boat. Accidents and damage are more likely to occur.
Lock keepers and River officials will notify us of any occurrence of this nature and the Police may be called to any lock or Boatyard.